Terms of Service

Last updated: July 2026

Please read these Terms of Service carefully before placing an order with Backroom Bottles ("we", "us", "our"). By accessing our website or placing an order, you agree to be bound by these terms.

1. Age Requirement

You must be 18 years of age or older to purchase alcohol from Backroom Bottles. By placing an order, you confirm that you are at least 18 years old and that the person receiving the delivery is also at least 18 years old.

We reserve the right to request proof of age at any time, including at the point of delivery. Orders will not be completed where age cannot be verified. It is an offence under Australian law to purchase or attempt to purchase alcohol on behalf of a person under 18 years of age.

2. Ordering

All orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel any order at our discretion, including where we suspect the order is in breach of these terms or applicable law. You will receive an order confirmation email once your order has been accepted.

Prices displayed on our website are in Australian dollars (AUD) and include GST unless stated otherwise. We reserve the right to change prices at any time without notice. The price applicable to your order is the price displayed at the time you complete checkout.

3. Payment

Full payment is required at the time of ordering. We accept the payment methods shown at checkout. Payment is processed securely through our payment provider. We do not store your full card details.

4. Delivery

We deliver Australia-wide. Delivery timeframes are estimates only and we cannot guarantee delivery on a specific date. Risk of loss or damage passes to you upon delivery. A signature and proof of age may be required upon delivery. If no one over 18 is available to receive the delivery, the order may be returned to us and a redelivery fee may apply.

We do not deliver to PO boxes, dry areas, or locations where the delivery of alcohol is prohibited by law. It is your responsibility to ensure delivery to your nominated address is lawful.

Free standard delivery is available on orders over the threshold stated on our website at the time of purchase. Delivery fees for orders below this threshold will be shown at checkout.

5. Returns and Refunds

We comply with the Australian Consumer Law (ACL). You are entitled to a refund or replacement where a product is faulty, damaged, or significantly different from its description. Change of mind returns are not accepted for alcohol products.

To request a return, contact us within 7 days of receiving your order at the email address on our Contact page. Where a return is accepted, products must be returned in their original condition. We will arrange collection or reimburse reasonable return postage costs where the return is due to our error.

6. Product Descriptions

We make reasonable efforts to ensure product descriptions, images, and specifications on our website are accurate. However, we do not warrant that descriptions are complete, current, or error-free. Vintage, packaging, and product specifications may vary from those shown. If a product you receive materially differs from its description, please contact us.

7. Responsible Service of Alcohol

Backroom Bottles is committed to the responsible service of alcohol. We will not supply alcohol to a person who is, or appears to be, intoxicated. We reserve the right to cancel orders where we have reasonable grounds to believe alcohol may be supplied to or consumed by an intoxicated person or a minor.

If you or someone you know is concerned about alcohol consumption, support is available through the National Alcohol and Other Drug Hotline: 1800 250 015 (free, 24/7).

8. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Backroom Bottles or its licensors and is protected by Australian and international copyright law. You may not reproduce, distribute, or use any content without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Backroom Bottles is not liable for any indirect, incidental, or consequential loss arising from your use of our website or products. Our total liability to you for any claim shall not exceed the amount paid by you for the relevant order.

Nothing in these terms limits your rights under the Australian Consumer Law.

10. Privacy

We collect and handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By using our website, you consent to the collection and use of your information as described in that policy.

11. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of Victoria.

12. Changes to These Terms

We may update these Terms of Service from time to time. The current version will always be available on this page. Continued use of our website after any changes constitutes acceptance of the updated terms.

13. Contact Us

If you have any questions about these terms, please contact us via our Contact page.